Highlighting our Team: Quality and Patient Safety
Adrienne Crosby has been part of the Sioux Lookout Meno Ya Win Health Centre (SLMHC) team for 14 years, and she’s been SLMHC’s Quality and Patient Safety Lead since 2018.
Adrienne says she loves how every day is a new opportunity to learn and view safety at SLMHC from a patient’s, or other staff members, perspective.
“The best part about my role is every day is different. I’m always learning… This role allows me to look at things from different perspectives, and I think that’s my favourite part of the work,” she says.
As part of her role, Adrienne chairs SLMHCs Patient Safety Committee, where a two-year patient safety plan is developed in order to address safety areas requiring improvement at SLMHC, ensuring patient safety remains a top priority.
“The Patient Safety Plan is required by Accreditation Canada and items on the plan are as a result of staff reporting safety events. Trends are monitored by the Patient Safety Committee and the Quality & Patient Safety Committee of the Board of Directors,” she says.
Accreditation Canada provides independent, third-party assessments of organizations, and SLMHC has been an accredited organization for nearly a decade. SLMHC’s accreditation serves as proof of meeting Accreditation Canada’s standards of quality care and service, and SLMHC is excited to be preparing for its next Accreditation this June.
“To know that we are meeting accreditation requirements is great. In 2017 we received exemplary standing, which is the highest you can achieve in accreditation standards. Our goal is to meet that again in June of 2022 when our next survey is booked. It’s pretty exciting. We’re in a good place to become accredited again,” she says.
Adrienne works closely with SLMHC’s Director of Patient Experience, Sue Anderson, to review all patient feedback. Through patient experience surveys, and providing ongoing feedback methods for patients, Adrienne and Sue strive for excellence to ensure patient safety, quality patient care, and to resolve issues or concerns.
“We rely on patient perspective on how things are going. Getting feedback through our feedback email and patient experience surveys have really enhanced our services… We rely heavily on patient feedback to ensure we’re achieving accreditation standards,” says Adrienne.
Help us better serve you by visiting www.slmhc.on.ca/feedback for more information on submitting feedback and to access SLMHC’s Client Experience Surveys. For more information on patient safety at SLMHC, including our Patient Safety Plan, visit www.slmhc.on.ca/safety.
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