Accreditation, Quality & Patient Safety
At SLMHC we commit to Excellence Every Time. We promise to provide our patients, caregivers, and family members safe and high-quality care in a culturally sensitive manner. We want to ensure the best possible experience during your visit or stay with us.
How do we measure and demonstrate our commitment to Quality?
The importance of quality was underscored in 2010 with the passing of Ontario’s Excellent Care for All Act (ECFAA), legislation that puts Ontario patients first by strengthening focus and accountability to deliver high-quality care. The ECFFA helps define quality for the health care sector and ensures health care organizations in Ontario make their commitment to quality publicly available.
The ECFFA also requires that Ontario hospitals complete and have available:
- Patient Experience / Satisfaction Surveys
- Staff Experience / Satisfaction Surveys
- Declaration of Values
- Patient Relations Process to address and improve the Patient Experience
We survey our patients and strive for excellence in areas that are of particular importance to them. We also welcome the transparency and accountability that ECFAA brings to health care and invite you to visit these links:
Additionally, as part of our commitment to Quality, all SLMHC departments participate in daily safety huddles. Safety huddles provide a forum for staff to bring forward quality and safety-focused concerns and ideas. They also allow individual departments and the overall organization to address and resolve quality and safety-related topics in a timely manner.
How do we measure and demonstrate our commitment to Patient Safety?
SLMHC prioritizes patient safety by continuously working to make improvements, with measurements and processes in place to monitor how we’re doing. SLMHC uses an internal online reporting tool, which allows real-time viewing and analysis of safety event data. This online tool helps us spot trends, and target our efforts to reduce the risk of future safety events. We encourage all staff and physicians to use this tool.
Patient Safety quarterly reports are provided to the Quality & Patient Safety Committee of the Board of Directors to enhance accountability to our governing body.
The Patient Safety team, with representation from across the organization, focuses on quality and safety practices, including, but not limited to consistent monitoring of infection rates, patient and resident falls at SLMHC and ECU and hand hygiene compliance.
Every two years, SLMHC develops a Patient Safety Plan, which aligns with:
- SLMHC Mission, Vision and Values
- SLMHC Strategic Pillars
- Current Accreditation Canada guidelines
- Current Canadian Patient Safety Institute recommendations
- Current Ontario Hospital Association Recommendations
We also continuously work in line with Health Quality Ontario to ensure we are meeting or exceeding current patient safety standards.
Find out more about Patient Safety
Visit our Patient Safety page to view our 2020-2022 Patient Safety Plan.
and learn more about Patient Safety here at SLMHC.
For further information about Accreditation, Quality & Patient Safety or to provide input , please contact:
Quality & Patient Safety Lead
Phone: (807) 737-6557
Fax: (807) 737-6271